Ticket System
Create organized support channels with powerful panels, hold/pause functionality, customizable workflows, and real-time collaboration tools.
I need help with my order #4821
Ticket Created
Welcome to your support ticket! A staff member will be with you shortly.
Topic
Order Support
Priority
Normal
Ticket
#ticket-0142
Position
Next in queue
Support Bot - Ticket System
📋 Sarah has been assigned to your ticket.
Illustration only — actual interface and behavior may differ
The Ticket Lifecycle
From a single click to resolved issue — here is how the ticket lifecycle works.
A user clicks a button on your support panel to open a new ticket.
A private channel is created with the right permissions and forms are sent.
Staff members respond, collaborate, and resolve the issue together.
The ticket is closed with a confirmation dialog and transcript is saved.
Feedback is automatically collected and flows into your analytics dashboard.
User clicks panel
Ticket channel created
Staff responds
Ticket resolved
Feedback collected
Illustration only — actual flow may differ
Panels
Create interactive support panels with buttons and dropdown menus. Up to 25 buttons per panel with customizable embeds and real-time utilization display.
Need Help?
Click a button below to open a support ticket. Our team is online and ready to assist you.
Open Tickets
3 / 50
Avg. Response
< 5 min
Powered by SCNX Support Bot
Illustration only — actual interface and behavior may differ
Staff Collaboration
Multiple staff members can view and respond to any ticket. With real-time notifications, claiming, and internal notes, your team works together seamlessly to resolve issues faster.
Hi Alex! I can see your order #4821. Let me check the status for you.
Thank you! The tracking hasn't updated in 3 days.
I've escalated this with our shipping team. They confirmed it's in transit and should arrive tomorrow.
📊 Ticket Activity — 3 messages exchanged, avg response: 1.5 min
Illustration only — actual interface and behavior may differ
Graceful Close Workflows
When a ticket is resolved, close it with a confirmation dialog that collects a reason, generates a transcript, and triggers a feedback survey — all automatically.
/close
Close Ticket?
Please confirm you want to close this ticket. A transcript will be saved automatically.
Ticket
#ticket-0142
Messages
6 total
A feedback form will be sent after closing
Illustration only — actual interface and behavior may differ
Built for Scale
Whether you handle 10 tickets a day or 10,000, the Ticket System scales with your community.
Unlimited
Concurrent Tickets
25+
Buttons per Panel
27
Languages Supported
50+
Dynamic Variables
Explore Ticket System Features
Every aspect of the Ticket System is designed for control and flexibility. Explore each feature in detail.
Panels
Create interactive support panels with buttons and dropdown menus. Up to 25 buttons per panel with customizable embeds and real-time utilization display.
Hold & Pause
Temporarily pause ticket SLA timers when waiting for external input. Automatically resume when the user responds.
Members
Add or remove members from ticket channels. Grant temporary access for collaboration without exposing other tickets.
Close Workflows
Configure close confirmation dialogs, scheduled auto-close after inactivity, and force-close for spam. Transcripts are generated automatically.
Why Choose SCNX Ticket System?
Other bots give you basic tickets. SCNX gives you a complete support platform.
Setup in Minutes
No coding needed. Configure everything from the SCNX Dashboard with a visual editor.
Enterprise Features
Hold/pause, SLA timers, forms, analytics, AI summaries, and 50+ customization variables.
Performance at Scale
Handle thousands of concurrent tickets without slowdowns. Built on reliable infrastructure.
Perfect For Every Community
Product Support
Handle customer inquiries, bug reports, and feature requests with organized categories and priority levels.
Gaming Communities
Manage ban appeals, reports, and staff applications with custom forms and topic-based routing.
Business & Education
Provide structured support for clients or students with opening hours, SLA timers, and analytics.
Also Included
The Ticket System is packed with additional capabilities shared across all support modes.
Frequently Asked Questions
There is no hard limit on concurrent tickets. The system is designed to handle thousands of tickets simultaneously without performance issues.
Yes, you can create as many panels as you need, each with different topics, forms, and button configurations.
Transcripts are saved for as long as your SCNX plan is active. You can also configure them to be sent to a log channel or DM.
Yes, ticket channels are visible to all staff with the appropriate roles. You can also use claiming to assign tickets to specific staff members.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.