Utilization
Monitor your support capacity in real-time. Set ticket limits, display utilization on panels, and auto-queue during peak times.
Live Utilization Dashboard
Smart Capacity Management
Utilization limits protect your team from overload while keeping users informed at every step.
Configure Limits
Set maximum concurrent ticket counts per topic and globally from the dashboard.
Users See Status
Panel embeds show real-time utilization with color-coded indicators for each topic.
Auto-Enforce Limits
When a limit is reached, new ticket creation is paused automatically. No manual intervention needed.
Utilization Display
Panels automatically display current utilization — open tickets vs. capacity. Traffic-light indicators show green, yellow, and red zones.
Open a Support Ticket
Select a topic below to open a new ticket. Current utilization is shown for each topic.
General Support
🟢 3/10 - Available
Bug Reports
🟡 7/10 - High Wait
Ban Appeals
🔴 5/5 - Full
Utilization updates automatically
Illustration only — actual interface and behavior may differ
Warning Thresholds
Configure percentage thresholds for utilization zones. Define when indicators turn yellow (busy) and red (at capacity) for each topic.
- Configurable percentage thresholds per topic
- Green, yellow, and red zones with visual indicators
- Custom messages for each utilization level
- Panels update color automatically based on load
Threshold Configuration
Green Zone
Normal operation. Tickets can be created freely.
Yellow Zone
High utilization warning. Users see elevated wait times.
Red Zone
Near or at capacity. New tickets may be blocked.
At Capacity Response
When a topic hits its limit, users receive a clear message explaining the situation with options to wait or select a different topic.
I'd like to open a ban appeal ticket.
Support at Capacity
The Ban Appeals queue is currently full. All 5 slots are occupied.
Current Load
5/5 (100%)
Estimated Wait
~30 minutes
Suggestion
Try again shortly
Tickets reopen as existing ones are resolved
Illustration only — actual interface and behavior may differ
Ticket Limits
Set maximum concurrent tickets per topic or globally. Prevent overload during peak periods.
Limit Configuration
Global Limit
Maximum concurrent tickets across all topics
15/50
30%utilized
General Support
Per-topic limit
3/10
30%utilized
Bug Reports
Per-topic limit
7/10
70%utilized
Ban Appeals
Per-topic limit
5/5
100%utilized
Global Limit Protection
Set a global ticket ceiling across all topics to protect your entire support operation during extreme traffic spikes.
Ticket Creation Paused
The global ticket limit has been reached. No new tickets can be created until existing ones are resolved.
Global Limit
50/50
Status
At Capacity
This message updates automatically when capacity becomes available
Illustration only — actual interface and behavior may differ
Why Utilization Limits Matter
Without limits, ticket floods can overwhelm your team and degrade support quality for everyone.
Event Launches
Cap ticket creation during game launches, server events, or announcements to prevent your team from being overwhelmed.
Small Teams
Set conservative limits that match your team size. Ensure every user who gets through receives proper attention.
Quality Over Quantity
Limit tickets to maintain high response quality. Better to handle 20 tickets well than 200 poorly.
3
Zone Levels
Green, yellow, red indicators
∞
Per-Topic Limits
Different limits per topic
Auto
Panel Refresh
Real-time utilization display
100%
Transparent
Users always know the status
Frequently Asked Questions
Yes, panel embeds refresh automatically to show current ticket count, available capacity, and estimated wait times.
Yes, each topic can have its own capacity limit independent of the global setting.
When a topic reaches its limit, new ticket creation for that topic is paused. Users see a configurable capacity message with options to wait or choose another topic.
Yes, you can set a global maximum across all topics in addition to per-topic limits. The global limit acts as an overall safety net.
Yes, you can configure separate messages for when a topic is busy (yellow), nearly full (orange), and at capacity (red).
Related Features
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