Run every call from one clean dashboard
Pull the next user with a single button, keep each conversation in its own private channel, and leave notes that the next staff member will see. Calls aren't recorded - only the metadata you need.
Mira
Returning user · 3 prior calls
Note
Confirmed billing email, escalated refund to finance.
Pull the next user with one click
When you're free, hit Pull Next User on the dashboard - or run /voice next from your channel - and the bot moves the right person in for you, priority first.
Pull Next User
Priority first, then join order
Notes and history that follow the user
Write a private note during any call and it surfaces for whoever picks that user up next. Review up to 10 recent sessions - state, duration, assigned staff, and notes - in one command.
/voice historyuser:@Mira
Voice history for @Mira
The 10 most recent voice-support sessions, newest first.
Today · 04:12 · Alex
Completed - refund escalated to finance.
May 28 · 02:40 · Sam
Completed - walked through 2FA setup.
May 14 · 00:35 · Alex
Abandoned - left before being pulled in.
Apr 30 · 06:05 · Sam
Completed - billing address updated.
Showing 4 of 4 sessions · up to 10 kept
/voice notetext:Confirmed billing email, escalated refund to finance
Illustration only - actual interface and behavior may differ
Private by design, organized when you need it
Calls are never recorded - no audio is stored. What you keep is the context that makes the next call better.
Optional thread mode
Turn on thread mode and each call gets its own private thread under the dashboard with metadata, prior history, and action buttons.
No recordings, ever
Voice support never captures audio. Only the details you'd want for follow-up are kept on each call.
Everything from the /voice command
Manage calls without leaving Discord - the same actions are available as dashboard and in-channel buttons.
/voice nextPull the next user from the queue into your support channel./voice noteAdd a private note to your active call for future staff to see (/voice note)./voice historyView a user's recent voice sessions, with notes inline./voice closeForce-close another staff member's stuck call./voice blacklist addBlock a user from queuing, with an optional reason and expiry./voice blacklist removeRemove a user from the voice support blocklist.Per-user blocklist
Block a user from support with an optional reason and expiry, or permanently. /voice blacklist add writes to your server’s shared support blocklist, so they’re blocked from Modmail and tickets as well as voice.
Made for staff who handle real volume
Every tool is built to make the next call faster and better informed than the last.
Smooth handoffs
Notes carry forward, so whoever picks a user up next already has the context.
Context at a glance
Pull up a user's last sessions before you talk and skip the repeated questions.
Keep it private
No recordings and per-call channels mean conversations stay between the right people.
Frequently Asked Questions
No. Voice support never records or stores any audio. The only things kept are call metadata - duration, the assigned staff member, the call state, and any private notes - plus an optional debrief and user feedback.
Click Pull Next User on the dashboard, use the button posted in your support channel, or run /voice next. The bot moves the right person in for you - priority roles first, then join order.
Running /voice history on a user shows up to their 10 most recent voice-support sessions, each with its state (completed, abandoned, or in-progress), duration, the staff member who handled it, and the latest notes.
It's optional. With thread mode on, pulling a user creates a private thread under the dashboard channel containing the call metadata, the user's prior history, and action buttons. Notes, debriefs, and feedback are all posted there.
/voice blacklist add adds the user to your server’s shared support blocklist, with an optional reason and expiry (or permanent). It’s the same blocklist used across the bot, so a blocked user can’t open voice calls, Modmail, or tickets.
Keep exploring Voice Support
See how call management connects to the rest.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.