Opening Hours
Set support availability by day and time. Users outside hours receive custom messages with expected response times.
Set It and Forget It
Configure your schedule once and the bot handles everything automatically — opening, closing, and messaging users.
Set Schedule
Define your support hours for each day of the week in the dashboard.
Choose Timezone
Set your server's timezone. The bot auto-converts for accurate scheduling.
Offline Behavior
Configure what happens outside hours — block tickets, queue them, or send a custom message.
Add Holidays
Plan ahead by adding upcoming closures to the holiday calendar in advance.
Weekly Schedule
Configure different hours for each day of the week. Support your community during peak times with a clear, visual schedule.
Clicked: Open Ticket (General Support)
Support is Currently Closed
Our support team is not available right now. Your ticket will be created, but please expect delayed responses.
Current Time
10:30 PM (UTC+1)
Next Opening
Tomorrow at 9:00 AM
Expected Wait
~10 hours
Support hours: Mon-Fri 9AM-5PM UTC+1
Illustration only — actual interface and behavior may differ
Online Welcome Experience
When support is open and a user creates a ticket, they receive a warm welcome message with current availability and expected response times.
Clicked: Open Ticket (General Support)
Ticket #251 Created
Welcome! Our support team is currently online and ready to help.
Status
Support is OPEN
Expected Response
~5 minutes
Hours Today
9:00 AM – 5:00 PM
A staff member will be with you shortly
Hi Jordan! How can I help you today?
Illustration only — actual interface and behavior may differ
Timezone Support
Set your server's timezone in the dashboard. The bot automatically converts times and displays accurate schedule information to users.
Server Timezone
Europe/Berlin (UTC+1)
Operating: 9:00 AM – 5:00 PM
Holiday Mode
Set holiday periods when support is unavailable. Custom messages inform users and set expectations.
Clicked: Open Ticket
Holiday Notice — Christmas Break
Our team is on holiday break. We will return on December 27th. For urgent matters, please email urgent@example.com.
Holiday
Christmas Break
Period
Dec 24 – Dec 26
Returns
December 27, 9:00 AM
Happy Holidays from the Support Team!
Illustration only — actual interface and behavior may differ
Holiday Calendar
Plan your closures weeks or months in advance. Users are automatically informed of upcoming holidays when they try to create a ticket.
Easter Weekend
Apr 18 – Apr 21
Summer Break
Aug 1 – Aug 14
Thanksgiving
Nov 27 – Nov 28
Christmas Break
Dec 24 – Dec 26
New Year
Dec 31 – Jan 1
Set Expectations, Build Trust
Users who know when to expect a response are more patient and satisfied — even when support is offline.
Business Communities
Set weekday business hours and inform users about your team's availability schedule.
Global Communities
Define hours that work for your primary staff timezone while auto-converting for users worldwide.
Volunteer Teams
Set realistic availability expectations so users know your team is volunteer-based with limited hours.
Transparency Drives Satisfaction
Clear availability information reduces frustration and improves the overall support experience.
7
Days configurable
35%
Fewer frustrated users
24h
Hour-block precision
100%
Timezone auto-conversion
Frequently Asked Questions
You configure the timezone in your SCNX Dashboard. The bot automatically converts times for your schedule.
This is configurable. You can either block ticket creation outside hours or allow it with a custom delay message.
Yes, each topic can have its own opening hours schedule. This lets specialized teams operate on different availability windows.
You can fully customize the offline message, including expected return time, alternative contacts, and your support schedule.
Yes, the holiday calendar lets you add specific dates when support is unavailable, separate from the weekly schedule.
Related Features
Opening hours work together with these capabilities.
Ready to Transform Your Support?
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This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.