Tickets & Support
Multiple systems for handling user support requests — from multi-category tickets to forum support and applications.
Ticket Created
A staff member will be with you shortly. Please describe your issue below.
Category
General Support
Priority
Normal
Hi, I need help with my role permissions.
Illustration only — actual interface and behavior may differ
Ticket Lifecycle
Every ticket follows a clear path from creation to resolution. Staff are notified instantly, conversations stay organized, and transcripts are saved automatically.
Ticket System
Set up a support experience with a ticket button and a dedicated staff team. Members open tickets with a single click and get a private channel instantly.
Need Help? Open a Ticket!
Click the button below to open a private support channel. Our staff will be with you as soon as possible. Please do not open duplicate tickets.
Illustration only — actual interface and behavior may differ
Forum Support
Not every question needs a private channel. Forum support lets you automatically post a welcome message and instructions when a member creates a new forum thread, turning your forum channels into a community-driven help center.
How do I assign myself a color role?
Welcome to the Help Forum!
Thanks for posting, NewMember! A community member or staff will help you soon. Tips for faster help: • Describe your issue clearly • Include screenshots if possible • Check the FAQ channel first
Forum Support • Avg response time: 15 min
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Applications
Run staff applications, event sign-ups, or any multi-question form directly through Discord. Members answer questions in DMs and staff review submissions with one-click accept or deny.
/applycategory:Moderator
New Application: Moderator
Applicant: Jordan Why do you want to be a moderator? I have been active here for over a year and want to help keep the community safe. How many hours per week are you available? 15-20 hours, mostly evenings. Do you have prior moderation experience? Yes, I moderated a 5k-member server for 8 months.
Submitted just now
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Tickets vs. Forum vs. Applications
Three tools, three use cases. Pick the right one for each situation, or combine them for a complete support system.
Perfect for Every Use Case
See how other communities use SCNX to handle their support needs.
Gaming Communities
Separate ticket categories for ban appeals, bug reports, and partnership requests. Staff see only their assigned categories.
Tech Support
Forum-based support where the community helps answer common questions, reducing the load on your team by up to 60%.
Staff Recruitment
Structured applications with custom questions. Review, accept, or deny with a single click and automatically assign roles.
Ticket Commands
| Command | Description |
|---|---|
/apply | Start an application in your DMs |
/ticket close | Close the current ticket (team roles can be configured) |
/ticket add | Add a member to the current ticket |
/ticket remove | Remove a member from the current ticket |
Frequently Asked Questions
Yes. Create as many categories as your plan allows, each with their own staff roles, logging channels, and messages.
Yes. Full transcripts are saved when tickets are closed.
No. Once a ticket is closed, the transcript is saved and the channel is deleted. Members can always open a new ticket if they need more help.
Applications use a structured question-and-answer format collected via DMs. Staff receive completed submissions and can accept or deny with a button click. Tickets are free-form support conversations.
Yes. On Pro plans, you can fully customize the embed title, description, color, and button labels for your ticket panel.
Yes. You can configure an inactivity timeout per ticket category. If no messages are sent within the configured period, the ticket is automatically closed and a transcript is saved. Staff are notified before closure.
When a member creates a new thread in your configured forum channel, the bot automatically posts a welcome message with instructions. This turns your forum into a community-driven help center where questions are visible to everyone.
Built for Scale
From small communities to servers with 100K+ members, the ticket system handles any volume.
Ready to streamline your support?
Get started with SCNX and set up a professional ticket system for your server.
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