Archive & History
Every modmail conversation is automatically archived when closed. Browse full conversation history, search past threads, and reopen them with a single click.
Conversation Closed
This modmail conversation has been closed and archived. The transcript has been saved.
Messages
14
Duration
2h 15m
Thanks for the help! All sorted now.
Conversation Reopened
This conversation has been reopened. Previous messages have been loaded from the archive.
Archive loaded with 14 previous messages
Illustration only — actual interface and behavior may differ
How It Works
From Close to Archive — Automatically
Every modmail conversation follows a reliable lifecycle. Here is what happens when a thread is closed.
Conversation is closed
A staff member closes the modmail thread, either manually or via an auto-close trigger.
Data is saved automatically
All messages, timestamps, attachments, and metadata are stored securely in the archive.
History is linked to the user
The archived thread is linked to the user's profile, building a complete conversation history over time.
Reopen anytime
Staff can reopen any archived conversation with a single click. All previous messages are restored instantly.
Kept forever
Archives are stored indefinitely. Whether it is been a day or a year, the conversation is always available.
Automatic Archiving
When a modmail conversation is closed, every message, attachment, and piece of metadata is automatically saved. No manual steps required — just close the thread and the archive handles the rest.
Archived Conversations
3 threadsThread #1847 — Alex
14 messages · Closed 2 hours ago
Thread #1832 — Jordan
8 messages · Closed Yesterday
Thread #1815 — Sam
22 messages · Closed 3 days ago
I've updated your roles. Is there anything else you need?
No, that's perfect. Thank you so much!
Great, I'll close this conversation then. Have a nice day!
Conversation Closed & Archived
This modmail thread has been closed and archived. A transcript has been saved.
Messages
14
Duration
2h 15m
Closed By
Sarah
Reason
Issue resolved
Transcript ID: T-1847
Illustration only — actual interface and behavior may differ
Conversation History
When a returning user opens a new modmail thread, staff instantly see their full conversation history. Know the context before typing a single reply.
Conversation Timeline — Alex
Mar 4, 2026
ArchivedAccount Issue
|14 messages
|2h 15m
Feb 28, 2026
ArchivedRole Request
|8 messages
|45m
Feb 15, 2026
ArchivedBug Report
|22 messages
|4h 30m
Jan 22, 2026
ArchivedGeneral Question
|4 messages
|10m
New Modmail Thread
A returning user has opened a new modmail conversation. Previous history is available.
User
Alex#1847
Previous Threads
4
Conversation History
This user has contacted support before. Here is a summary of previous threads.
Latest Thread
Account Issue — 14 messages (2h 15m)
Before That
Role Request — 8 messages (45m)
Use /history to view full conversation logs
I see they had a role issue last week too. Let me check the notes.
Illustration only — actual interface and behavior may differ
Reopen Conversations
Need to follow up on a closed conversation? Reopen it with one click. All previous messages are restored and the user is notified. No need to start from scratch.
Closed Conversation
Thread #1847 — Archived with 14 messages
Reopened Conversation
All previous messages restored. User notified. Ready to continue.
Conversation Reopened
This conversation has been reopened from the archive. All previous messages have been restored.
Previous Thread
Thread #1847 — Alex
Previous Messages
14
Last Closed
2 hours ago
Thread reopened from archive
Hey, I actually have one more question about the role setup.
Of course! I can see your previous conversation. What do you need?
Can I also get the Event Organizer role? I saw it mentioned last time.
Illustration only — actual interface and behavior may differ
Everything Gets Archived
Not just messages — the full context of every conversation is preserved for future reference.
All Messages
Every message from both user and staff, in order.
Attachments
Images, files, and documents are preserved.
Timestamps
Exact time for every message and action.
Staff Identity
Which staff member handled the conversation.
Thread Context
Topic, thread ID, and metadata.
Anonymous Flags
Which replies were sent anonymously.
Edit History
Original and edited versions of messages.
Downloadable
Export transcripts for external use.
Archive at a Glance
Key numbers that show how reliable and comprehensive the modmail archive system is.
Unlimited
Conversations archived
100%
Data preserved
Instant
History lookup
1-Click
Reopen any thread
Why Archives Matter
A good archive system does more than store old conversations. It makes your entire support workflow smarter.
Returning User Context
When a user contacts support again, staff instantly see all previous conversations. No need to ask the user to repeat themselves — the full history is right there.
Support Quality Insights
Review past conversations to identify patterns, measure response times, and improve your support processes over time.
Accountability & Evidence
Every conversation is permanently recorded. Use archives for moderation evidence, dispute resolution, or auditing staff performance.
A Returning User
See how the archive system provides context when a user comes back with a follow-up question.
Hey, I'm having the same issue with verification that I reported last week.
Message Received
Your message has been forwarded to the support team. A staff member will respond shortly.
Hi Emma, I can see your previous conversation about verification. Let me pull up those notes.
Oh perfect, that saves me from explaining everything again!
Illustration only — actual interface and behavior may differ
Incoming Modmail
Hey, I'm having the same issue with verification that I reported last week.
User
Emma#4291
Previous Threads
2
Previous History Available
This user has 2 previous threads. The latest was about a verification issue, closed 5 days ago.
Click 'View History' for full details
I see she had a verification problem last week. Let me check if it was fully resolved.
Hi Emma, I can see your previous conversation about verification. Let me pull up those notes.
Illustration only — actual interface and behavior may differ
Frequently Asked Questions
Archived conversations are stored indefinitely as long as your server uses SCNX. There is no expiration on archived modmail threads.
Yes, archived conversations can be downloaded as transcripts. Each archive includes all messages, timestamps, and metadata from the original conversation.
Related Modmail Features
Explore more modmail capabilities that work together with the archive system.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.