Answers right where members ask
Pick the text channels the AI should watch. When a member asks a question, the bot replies inline with an answer from your FAQ - no ticket required.
How do I claim my subscriber role?
Looking that up…
Claiming your subscriber role
Head to #get-roles and click the Subscriber button. Make sure your Discord is linked on your account page first - then the role appears within a minute.
Answered from your FAQ
Illustration only - actual interface and behavior may differ
Channel Auto-Answer is part of AI FAQ, which is currently in beta and rolling out gradually. Some controls may still change as we refine it based on feedback.
One tidy message, edited in place
The moment a member posts a question, the bot drops a quick "Looking that up…" placeholder. A second later that same message is edited into the real answer - so members see one clean reply, never an awkward double-post.
How do I claim my subscriber role?
Looking that up…
Claiming your subscriber role
Head to #get-roles and click the Subscriber button. Make sure your Discord is linked on your account page first - then the role appears within a minute.
Answered from your FAQ
Illustration only - actual interface and behavior may differ
Run the AI only where it adds value
A handful of filters keep the AI from reacting to chatter and bot commands - which keeps your answers relevant and your credit usage predictable.
Per-member cooldown
Make a member wait before the AI answers them again in the same channel, so one person can't trigger reply after reply. Defaults to 30 seconds.
Minimum length
Hide very short messages from the AI so "hi" or "anyone here?" never sparks an answer. Defaults to 8 characters.
Prefix filter
Skip command-style messages. By default anything starting with !, ?, or / is ignored - add other bots' prefixes to keep them quiet too.
New-account filter
Optionally ignore messages from brand-new accounts to cut noise from throwaway profiles and first-day joiners.
Short follow-ups still get answered
The minimum-length filter skips noisy chatter, but it would also block a natural "yes" or "no" to a question the AI just asked. So the bot treats genuine follow-ups as a special case and answers them anyway.
Setting up two-factor authentication
You can enable 2FA from your account security page. Would you like the step-by-step instructions?
yes please
Enabling 2FA - step by step
1. Open your account security page. 2. Click Enable 2FA. 3. Scan the QR code with your authenticator app. 4. Enter the 6-digit code to confirm.
Illustration only - actual interface and behavior may differ
When the AI can't help, it says so
No guessing, no made-up answers. If nothing in your FAQ matches, the bot admits it and can offer a way to reach a human - and feedback buttons tell you which entries need work.
Helpful
A thumbs-up is logged so you can see which entries land well.
Not helpful
A thumbs-down flags an entry that may need rewriting.
Open a ticket
An optional button routes the member to Modmail or the Ticket System.
Can you wire my old account's purchases to this one?
I couldn't find an answer for that
That one's not in our FAQ. Open a ticket and a team member will take a look.
Illustration only - actual interface and behavior may differ
Predictable by design
The same filters that keep answers relevant also keep your spend in check - you decide how often the AI is allowed to run.
30s
Default cooldown per member
8
Default minimum characters
3
Prefixes ignored by default
100%
Answers grounded in your FAQ
Where Channel Auto-Answer shines
A few setups where letting the AI answer inline saves your team real time.
Busy help channel
Catch the same recurring questions in #help before they ever turn into a ticket.
High-traffic support
Tighten the cooldown and length filters so the AI only steps in on real questions.
Self-serve community
Give members instant answers around the clock without staff having to be online.
Frequently Asked Questions
You pick the text channels the AI should watch. When a member posts a question in one of them, the bot replies inline with an answer drawn from your FAQ.
No. A per-member cooldown, a minimum-length filter, and a prefix filter keep the AI from reacting to chatter or bot commands. You control how strict each one is.
It won't guess at one. If nothing in your FAQ matches, the bot says it couldn't find an answer and can optionally show an "Open a ticket" button to reach your team.
Only when they're genuine follow-ups - a Discord reply to the bot, or a short message within 5 minutes of the bot's last reply. Otherwise short messages are skipped.
Each answer uses a small amount of AI credits depending on what the AI did and your provider. The cooldown, minimum length, and ignored prefixes are your main levers for keeping spend predictable.
Explore the rest of AI FAQ
Channel Auto-Answer is one of several ways the AI can help.
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