Public support that answers everyone at once
Forum Support turns a public Discord forum channel into a structured support queue. Members open threads in the open, AI can answer common questions first, and your team claims and resolves the rest from a shared queue - so every answer doubles as a searchable, self-serve knowledge base for your whole community.
Hey! How do I reset my account password?
Thanks for posting! 👋
You can reset your password from Settings → Security → Reset password. We'll email you a secure link right away.
Did this answer your question?
That worked, thank you! 🙌
Illustration only - actual interface and behavior may differ
From a forum post to a solved thread
Every new post in your forum channel becomes a tracked support thread that moves through a clear, automated lifecycle - and the answer stays public for everyone who follows.
Member posts a thread
A member opens a post in your public forum channel. The bot greets them with a pinned welcome and creates a ticket.
AI takes a first pass
If enabled, AI tries to answer instantly. The member taps "solved" to close it, or "I need a human" to escalate.
Staff claims from the queue
Unanswered threads land in a shared staff queue. A team member claims one with a click or /forum next and helps in the open.
Resolved - and still public
The thread is marked solved, tagged and closed, but the conversation stays visible so the next person finds the answer themselves.
Explore Forum Support feature by feature
Each part of Forum Support has its own page - claiming, topics, AI auto-answer, and automation. Pick where to start.
Staff Queue & Claiming
One shared queue, claimed thread by thread - with assign-me, step-away, and an optional AI recap on claim.
Topics
Turn forum tags into topics with their own welcome message, and mark them priority to jump the queue.
AI Auto-Answer
Let AI answer common questions first, close the solved ones, and escalate the rest to your team.
Automation
SLA auto-close with a pre-close notice, reminders, estimated wait times, and transcripts.
Answers that help everyone, not just the asker
Because Forum Support runs in public Discord forum threads, every resolved question becomes a permanent, searchable answer. Members read along, find existing threads before posting, and answer each other - so the same question stops landing in your queue over and over.
How do I link my account to the dashboard?
Open the dashboard, head to Connections, and click Link Discord - it takes about 10 seconds.
Just found this thread - was about to ask the same thing. Worked perfectly, thanks! 🙏
Illustration only - actual interface and behavior may differ
One shared queue your whole team works from
A live queue panel in a channel of your choice shows every open thread grouped into unclaimed, in progress and handed back. Staff claim a thread so no two people work the same one, step away to hand it back, or grab the next with one click. When they claim, an optional AI summary catches them up instantly.
📋 Forum Support Queue
Live overview of open threads. Claim one to get started.
Unclaimed
3 threads
In progress
2 threads
Priority threads appear first
/forumnext
✅ Thread claimed
#billing-question-not-applied is now assigned to you. An AI summary has been sent to your DMs.
Thread unlocked - the member can reply again
Illustration only - actual interface and behavior may differ
Let AI resolve the repeat questions first
Forum Support can post an AI first response on every new thread, then ask the member whether it helped. "Yes, solved" closes the thread automatically; "No, I need a human" hands it to your team - so staff only ever see the questions AI couldn't handle.
Instant first response
AI answers common questions the moment a thread opens, before a human is involved.
Did this help?
The asker confirms or escalates with one tap - solved threads close themselves.
My slash commands aren't showing up in the server. What's going on?
🤖 AI suggested answer
This usually means the bot is missing the Use Application Commands permission, or commands haven't synced yet. Re-inviting the bot with the correct scope fixes it in most cases.
Did this help?
Re-inviting fixed it instantly. Thanks!
🎉 Glad we could help!
Marking this thread as solved. It'll stay public so others with the same question can find it.
Illustration only - actual interface and behavior may differ
Smart routing and automatic housekeeping
Map your forum tags to topics, push urgent threads to the front, keep threads on-topic, and close out the ones that have gone quiet - all on autopilot.
Tag-based topics
Map Discord forum tags to topics with their own welcome message, priority and role requirements.
Priority tags
Bump threads to the front of the queue by forum tag or the asker's roles - perfect for customers and partners.
Write restriction
Optionally delete replies from anyone except the original poster and staff, keeping each thread clean and focused.
SLA auto-close
Nudge inactive threads with a pre-close notice, then auto-close them - optionally only during opening hours.
Built for public, scalable support
Forum Support brings the structure of a ticket system to a public forum - so you handle more questions with less effort while building a knowledge base as you go.
Public by design
Answers stay visible to your whole community, turning every resolved thread into reusable self-serve documentation.
Structured queue
Shared queue panel, claiming and statuses keep your team coordinated so threads never fall through the cracks.
AI deflection
AI answers repeat questions first, cutting the volume that ever reaches your staff.
SLAs that work for you
Reminders, estimated wait times and auto-close keep threads moving without manual chasing.
Estimated wait time
Adaptive ETAs based on recent resolution times set member expectations automatically.
Transcripts & analytics
Every thread is logged with a transcript and feeds response times, deflection rates and ratings into analytics.
Made for communities that answer in the open
Wherever the same questions come up again and again, a public support forum pays for itself.
Open-source project support
Let users ask in the open so maintainers answer once and everyone benefits - with AI handling the common setup and install questions.
Game & community help forum
Run a public help forum where members and staff answer together, urgent threads jump the queue, and quiet ones close themselves.
Product Q&A
Give customers a searchable Q&A forum with priority tags for paying users and a growing library of answered questions.
Reminders & notifications
Ping your team when a new thread opens and nudge unclaimed or unanswered threads automatically.
Estimated wait time
Post an adaptive ETA in each thread so members know what to expect.
Multiple forum channels
Run several support forums at once, each with its own rules, topics and messages.
Frequently Asked Questions
Forum Support is an early-access preview that is still rolling out gradually. While in preview it is enabled for a limited set of servers so we can gather feedback before a wider release. Your SCNX plan is separate and unaffected.
Modmail and the ticket system handle private, one-to-one support. Forum Support runs in public Discord forum threads where the whole community can read along - so it's built for open, self-serve support where answers help everyone. You can run all of them side by side.
Yes - that's the point. Threads live in a normal public Discord forum channel, so every question and answer stays visible and searchable. If you'd rather keep a thread to the original poster and staff only, you can turn on write restriction.
If AI is available for your server, Forum Support can post an AI first response on every new thread with "did this help?" buttons. The asker confirms to close it or escalates to your team - so staff only handle what AI couldn't.
SLA auto-close sends a pre-close notice after a period of inactivity, then closes the thread if there's still no reply. You can limit reminders to your opening hours so your team isn't pinged overnight.
Explore related features
Forum Support works hand in hand with the rest of your support bot.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.