Keep the forum tidy on autopilot
Auto-close quiet threads with a heads-up first, nudge your team with reminders, show members an estimated wait, run multiple forum channels, and log every closed thread with a transcript.
This thread will close soon
We haven't heard back in a while. If you still need help, just reply here - otherwise this thread will close automatically.
Pre-close notice • reply to keep it open
Thread closed
Closed automatically after no further activity. Post again any time to reopen it.
Auto-closed after inactivity
Illustration only - actual interface and behavior may differ
Automation that keeps the queue clean
Turn on the pieces you want - each one quietly takes work off your team's plate.
SLA auto-close
Close threads that have gone quiet, after a warning so the member can keep it open.
Reminders
Nudge staff on unclaimed threads and on claimed threads left without a reply.
Estimated wait time
Show members a live ETA that adapts to your team's recent pace.
Keep threads on-topic
Optionally remove messages from anyone but the original poster and staff.
Multiple forum channels
Run several support forums, each with its own rules and settings.
Transcripts & logs
Post a tidy summary and full transcript to your log channel on close.
Auto-close quiet threads - with a heads-up first
When a thread goes silent, the bot posts a pre-close notice so the member can keep it open just by replying. If it's still quiet after your auto-close timeframe, the thread closes itself. You can restrict reminders and notices to your opening hours, so nobody gets pinged overnight.
This thread will close soon
We haven't heard back in a while. If you still need help, just reply here - otherwise this thread will close automatically.
Pre-close notice • reply to keep it open
Thread closed
Closed automatically after no further activity. Post again any time to reopen it.
Auto-closed after inactivity
Illustration only - actual interface and behavior may differ
Set expectations with a live wait time
Show members an estimated wait time right in their thread. The estimate adapts automatically based on how quickly your team has been clearing recent threads, with a cushion so you under-promise and over-deliver, and a cap so it never shows an unhelpful number.
Hi! Hoping someone can help with a refund question.
Thanks for posting 👋
A teammate will be with you shortly. Here's a quick estimate based on how fast we've been clearing threads.
Estimated wait
≈ 12 min
Ahead of you
2 threads
Estimate adapts to your team's recent pace
Illustration only - actual interface and behavior may differ
Asker-and-staff only, without closing the thread
Turn on “Only the original poster and staff can write” and the bot removes messages from anyone else - keeping each thread focused on the person who asked. The thread stays open the whole time; the member can keep talking to your team, while drive-by “+1” replies are quietly cleared.
Off-topic replies removed
Messages from anyone but the OP and staff are deleted automatically.
Optionally tell the member why
The bot can DM them to open their own thread for help.
This is not the same as locking. Locking a thread (lock-until-claimed or lock-on-close) stops new messages entirely; this write restriction keeps the thread open and only removes replies from people who aren't the original poster or staff.
I have the same issue, +1!
Message removed
To keep this thread focused on the original poster, only they and staff can write here. Please open your own thread and we'll help you there.
Only OP and staff can write - thread stays open
Illustration only - actual interface and behavior may differ
Multiple channels
Run several support forums, each configured on its own.
Reminders
Nudges for unclaimed and unanswered claimed threads.
Transcripts
A summary plus full transcript posted to your log channel.
Automation for busy forums
Let the routine work run itself so your team can focus on answering.
Clear out stale threads
Auto-close quiet threads after a warning, so the queue stays current.
Several forums, one system
Run separate channels for Questions, Bugs, and Billing with their own rules.
A record of every resolution
Summaries and transcripts give you a searchable history of closed threads.
Frequently Asked Questions
No. SLA auto-close posts a pre-close notice first, after your notice timeframe of silence. The member can keep the thread open simply by replying. Only if it stays quiet past the auto-close timeframe does it close.
Yes. Turn on “Only send reminders during open hours” and staff and inactivity reminders are only sent during your configured opening hours.
It adapts automatically based on how quickly your team has resolved recent threads. A cushion lets you under-promise and over-deliver, and a maximum-hours cap keeps it from showing an unhelpfully large number.
Yes. You can add several forum channels and configure each one separately - different welcomes, log channels, priority rules, and more.
When Save transcripts is on, a full transcript of each closed thread is saved and can be attached to the log channel summary and the member's close DM.
Explore more of Forum Support
Automation rounds out the rest of the toolkit.
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