Analytics Dashboard
Monitor your support operations with real-time analytics. Track ticket volume, response times, staff performance, and customer satisfaction.
12
Open Tickets
4.2m
Avg Response
94%
Resolution Rate
4.7★
Satisfaction
Data-Driven Support
Every ticket interaction is automatically tracked and turned into actionable analytics.
Tickets Flow In
Every ticket creation, response, and close is captured automatically. No manual tracking needed.
Metrics Calculated
Response times, resolution rates, satisfaction scores, and staff performance are calculated in real-time.
Dashboard Updates
Your analytics dashboard reflects the latest data instantly. No delays, no refresh needed.
Insights Emerge
Spot trends, identify issues, and recognize top performers with data that tells the full story.
Real-Time Dashboard
View key metrics at a glance — open tickets, average response time, resolution rate, and customer satisfaction score.
Staff Leaderboard
Track individual staff performance with tickets handled, average rating, response time, and resolution rate.
@Sarah
142 tickets
@James
128 tickets
@Maria
97 tickets
@David
83 tickets
@Emma
71 tickets
Trend Charts
Visualize ticket volume, satisfaction trends, and response times over customizable time periods.
By Topic
Make Every Decision Data-Driven
Replace guesswork with evidence. Analytics turns your support history into a strategic advantage.
Team Management
Identify bottlenecks, balance workloads, and make staffing decisions based on real ticket volume data.
Quality Monitoring
Track satisfaction trends over time. Spot when quality drops and investigate the cause with full data context.
Capacity Planning
Use ticket volume trends to predict peak periods and staff accordingly. Never be caught understaffed again.
Metrics That Matter
The numbers that define a high-performing support team.
10+
Tracked metrics
0
Manual data entry
100%
Real-time updates
24/7
Always-on tracking
Frequently Asked Questions
Analytics data is stored for the lifetime of your SCNX plan. You can view trends over any time period.
Analytics data is available through the SCNX Dashboard. Detailed reports can be viewed and compared over different time periods.
Over 10 metrics including ticket volume, response time, resolution rate, satisfaction score, staff performance, topic distribution, and more.
Yes, you can filter all analytics by date range, topic, and individual staff member for granular insights.
Yes, all analytics update automatically as tickets are created, responded to, and closed.
Related Features
Analytics draws data from all these features.
Ready to Transform Your Support?
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This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.