Snippets
Create reusable reply templates for common questions. Send professional, consistent responses with a single command.
Hey, I have a question about my subscription plan.
/snippetgreet
Hello Alex! Thanks for reaching out. A member of our support team will be with you shortly. How can we help you today?
/snippetplan-change
To change your subscription plan, head to your account settings and select "Manage Plan". You can upgrade or downgrade at any time — changes take effect immediately.
Illustration only — actual interface and behavior may differ
How It Works
From Keyword to Full Response in Milliseconds
Snippets turn short keywords into full, personalized responses. Here is the flow.
Create a snippet
Define a keyword and the full response text. Use dynamic variables like %username% for personalization.
User contacts support
A user sends a DM and a modmail thread opens for your staff as usual.
Staff types the keyword
Instead of typing a full response, staff use the snippet command or inline shortcut (e.g., !greet).
Bot sends the full response
The snippet expands with all variables replaced. The user receives a complete, professional reply in seconds.
Snippet Library
Create and manage a library of reusable reply templates. Each snippet has a short name for quick access and supports full Discord formatting.
Your Library
6 snippets!!greetHello %username%! Thanks for reaching out...142 uses!!faqCheck out our FAQ page for common questions...89 uses!!escalateI'm escalating this to a senior team member...34 uses!!closeThank you for contacting us! Your issue has been...118 uses!!rulesPlease review our server rules at #rules...67 uses!!waitThanks for your patience! We're looking into this...53 usesNew Modmail Thread
Emma#5678 has opened a new modmail thread.
User
Emma#5678
Topic
General Support
/snippetrules
Snippet Sent
Sent snippet rules to Emma#5678.
Snippet used 68 times
User Reply
Oh perfect, thanks! I'll check the rules channel.
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Dynamic Variables
Snippets support all dynamic variables including user name, ticket ID, server name, and more. Personalize templates automatically.
Live Variable Substitution
Can I get some help with roles?
Hey Alex! Welcome to My Community. I'd be happy to help you with roles. What role are you looking for?
Oh cool, it even knows my name! The Artist role please.
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Snippet Template
Hey %username%! Welcome to %tag% . I'd be happy to help you with roles. What role are you looking for?Inline Suggestions
Start typing a snippet name and the bot suggests matching templates. Select one to instantly send the full reply without memorizing names.
Staff types in thread
User receives
Hello Nina! Thanks for reaching out to our support team. A staff member will review your message and get back to you shortly.
New Modmail Thread
Nina#4321 has opened a new modmail thread.
User
Nina#4321
!!greet
Snippet Sent
Sent snippet greet to Nina#4321.
Snippet used 143 times
Let me also check your account real quick.
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Snippets for Every Situation
Build a library of snippets that covers your most common support interactions. Here are categories teams typically create.
Greetings & Closings
Professional greetings with personalized user names, and closing messages that thank users and invite follow-up.
!!greet!!close!!byeFAQ Responses
Pre-written answers to your most frequent questions. Link to documentation, guides, or specific channels.
!!faq!!rules!!rolesEscalation Notices
Professional escalation messages when issues need to be routed to senior staff or different departments.
!!escalate!!senior!!adminWait & Status Updates
Let users know their issue is being worked on with professional status updates and estimated response times.
!!wait!!investigating!!updateMulti-Language
Create snippet variants in different languages. Staff can quickly send responses in the user's preferred language.
!!greet-de!!greet-fr!!greet-esCustom Workflows
Build snippets for your specific community — server applications, event signups, verification steps, and more.
!!apply!!verify!!eventFaster Responses, Consistent Quality
Snippets dramatically reduce response times while ensuring every user gets a professional, accurate reply.
10x
Faster than typing
50+
Dynamic variables
Unlimited
Snippets per server
100%
Consistency
Handling a Busy Support Day
During events or announcements, support volume spikes. Snippets help your team handle the load without sacrificing response quality.
New Modmail Thread
Hey, when does the community event start this weekend?
/snippetevent-info
Snippet Sent
Sent snippet event-info to User#1847.
Snippet used 94 times
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Hey, when does the community event start this weekend?
The community event starts this Saturday at 7 PM EST! You can find all the details and RSVP in #events. See you there!
Awesome, thanks for the quick answer!
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Frequently Asked Questions
There is no limit on the number of snippets. Create as many as your team needs for efficient responses.
Yes, snippets support all dynamic variables including user name, ticket ID, server name, and more.
Explore More Modmail Features
Snippets pair perfectly with these modmail capabilities.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.