Let AI answer first, escalate the rest
AI takes a first pass at every new thread, answering common, repeat questions instantly. The member confirms whether it helped - solved threads close themselves, and the rest go straight to your team.
How do I change my server's timezone in the bot?
Here's what I found
Open the dashboard, go to General → Settings, and set your timezone there. All scheduled messages and opening hours follow it automatically.
AI answer • Did this help?
That fixed it, thanks!
Glad I could help 🎉
Marking this thread as solved and closing it. Reopen any time by posting again.
Illustration only - actual interface and behavior may differ
Same AI engine as AI FAQ
Forum auto-answers reuse the very same AI engine that powers AI FAQ - it draws on your knowledge base, so there's nothing extra to train. AI auto-answer is available once AI FAQ is enabled for your server.
A first answer, then a human if needed
Four steps from new thread to either a clean close or a smooth handoff.
A member opens a thread
Someone posts a question in your public forum channel.
AI posts a first answer
The bot replies instantly, drawing on your knowledge base.
Did this help?
The asker taps Yes, solved or No, I need a human.
Close or escalate
Yes closes the thread; No hands it to your staff queue.
An instant first answer on every thread
The bot posts an AI first response automatically the moment a thread opens, with two clear buttons underneath. For the common, repeat questions a public forum sees again and again, members often get their answer before a human even looks.
How do I change my server's timezone in the bot?
Here's what I found
Open the dashboard, go to General → Settings, and set your timezone there. All scheduled messages and opening hours follow it automatically.
AI answer • Did this help?
That fixed it, thanks!
Glad I could help 🎉
Marking this thread as solved and closing it. Reopen any time by posting again.
Illustration only - actual interface and behavior may differ
A clean handoff when AI isn't enough
When the member taps No, I need a human, the thread goes straight to your staff queue - no lost context, no copy-paste. Your team picks it up from the queue exactly as they would any other thread.
My webhook deliveries are failing with a 403 only since today.
Here's what I found
A 403 usually means the signing secret no longer matches. Try regenerating it and updating your endpoint.
Already tried that - still failing.
Handing this to a human
Thanks for trying that. I've passed this thread to the team - someone will pick it up from the queue shortly.
Escalated to the staff queue
Illustration only - actual interface and behavior may differ
Deflect the repeats, focus on the rest
In a public forum the same questions come up constantly - AI handles those so your team's time goes where it matters.
Fewer repeat tickets
Common questions are answered and closed without a human touching them.
Faster first response
Members get a helpful answer in seconds, any time of day.
Team focuses on hard cases
Only the threads AI couldn't solve reach your staff queue.
Where AI auto-answer pays off
Anywhere the same questions keep coming back, AI takes the load off your team.
Public, high-traffic forums
Deflect the repeat questions that dominate a busy open forum.
Round-the-clock first response
Members get a helpful answer instantly, even outside your hours.
Onboarding and how-to questions
Walk new members through the basics without tying up staff.
Frequently Asked Questions
No. Forum auto-answers reuse the same AI engine as AI FAQ, drawing on the same knowledge base. Because of that, AI auto-answer is gated on AI FAQ being enabled for your server.
Only the person who opened the thread. Yes, solved confirms the AI answer helped and closes the thread; No, I need a human hands it to your staff queue.
The member taps No, I need a human and the thread is handed straight to your staff queue, with the full conversation intact. Your team picks it up like any other thread.
AI answers and summaries use your server's AI Coins, the same as other SCNX AI features. The AI section only appears when AI is available for your server.
Yes. You can customize the acknowledgement replies for the Yes and No buttons in the Messages section of your Forum Support configuration.
Explore more of Forum Support
AI auto-answer works alongside the rest of the toolkit.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.