Customization
Every message the bot sends is fully customizable. 50+ dynamic variables, embed builder, and support for 27 languages.
Welcome to Support, Alex!
Your Bug Report ticket (#1234) has been created in Pixel Gaming. A staff member will be with you shortly.
Topic
Bug Report
Ticket ID
#1234
Priority
Normal
Staff Online
3 available
Pixel Gaming Support - Average response time: 5 minutes
Illustration only — actual interface and behavior may differ
Dynamic Variables
Use dynamic variables in your messages to automatically include user details, ticket information, and more. Available variables are shown directly in the message editor on the dashboard — just pick the ones you need.
Per-Message Variables
Each message type has its own set of available variables. The dashboard shows exactly which ones you can use in each editor.
%username%Auto-Replaced
Variables are automatically replaced with real values when the message is sent — no manual work needed.
%ticketID%Works Everywhere
Use variables in ticket messages, channel names, ticket IDs, and more. The syntax is always the same.
%tag%Before vs. After Customization
See how variables transform generic templates into personalized messages that make users feel heard.
Default Message
Ticket Created
A new ticket has been created. Please wait for a staff member.
Support Bot
Illustration only — actual interface and behavior may differ
Customized Message
Hey Alex, welcome to Pixel Gaming Support!
Your Bug Report ticket has been created. Our team typically responds within 5 minutes. While you wait, please share any screenshots or details about the issue.
Your Ticket
#1234 - Bug Report
Server
Pixel Gaming (12,453 members)
Pixel Gaming - Trusted by 12,000+ gamers
Illustration only — actual interface and behavior may differ
Message Templates
Customize every message — ticket creation, close confirmation, feedback prompt, log entries, and DM notifications. Full embed support.
Customizable Messages
Sent when a ticket opens
Shown before closing
After ticket closes
DM to the user
Before auto-close
When support is off
When user is blocked
When staff claims
Visual Branding
Set custom embed colors, bot avatar, display name, and footer text. Make the bot feel like a native part of your server.
Pixel Support
Custom name, avatar, and status
Bot Name
Pixel Support
Avatar
Custom Logo
Status
Custom Text
Channel Customization
Configure custom channel names with variables, category routing per topic, and automatic channel cleanup on close.
Channel Name Patterns
ticket-%username%-%ticketID%# ticket-alex-1234
Username + ticket IDsupport-%tag%-%ticketID%# support-alex0123-1234
Tag + ticket IDhelp-%ticketID%# help-1234
Simple ID pattern%username%-%ticketID%# alex-1234
Username + ticket ID27 Languages
Built-in translations for 27 languages. The bot automatically responds in the server's configured language.
+ 18 more languages supported
German Translation Example
Willkommen, Alex!
Dein Fehlerbericht-Ticket (#1234) wurde erstellt. Ein Teammitglied wird sich in Kurze bei dir melden.
Thema
Fehlerbericht
Ticket-ID
#1234
Pixel Gaming Support - Durchschnittliche Antwortzeit: 5 Minuten
Illustration only — actual interface and behavior may differ
50+
Dynamic Variables
User, ticket, server, and more
27
Languages
Built-in translations
8+
Message Templates
Every touchpoint customizable
∞
Configurations
Per-topic templates
Customization in Action
Real examples of how customization transforms the support experience for your community.
Brand Consistency
Apply your server's colors, branding, and tone to every bot message. Make it feel like a native community tool.
Multi-Language Servers
Configure the bot in your community's primary language. 27 built-in translations cover most global communities.
Streamlined Onboarding
Custom welcome messages with personalized greetings, relevant links, and expected response times.
Frequently Asked Questions
The bot uses the server's configured language. For multi-language communities, custom message templates can include multiple language versions.
Over 50 variables including user info, ticket details, staff info, timestamps, form responses, AI summaries, and more.
Yes, you can set a custom display name and avatar for the bot in your server. Make it feel like a native part of your community brand.
Yes, most customizations can be configured globally or overridden per topic for granular control.
Yes, the SCNX Dashboard includes a preview feature so you can see exactly how messages will look before publishing.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.