Close the loop on every call
When a call ends, staff can log a quick debrief and the user can get a star-rating DM with your own follow-up questions - so you learn something from every conversation.
How was your support call?
Tap a star to rate your experience
Illustration only - actual interface may differ
A quick staff debrief at call end
When staff end a call, an optional debrief modal pops up. The answers are logged to the call thread - and a debrief channel if you set one - so context never gets lost.
Call ended - quick debrief?
Log what happened so the next staff member has context. Takes a few seconds.
User
@Mira
Duration
11:31
Refund approved and escalated to finance. User happy, no follow-up needed.
Illustration only - actual interface and behavior may differ
A star-rating DM for the user
After a call, the bot can DM the user a quick star rating. Add follow-up questions for more detail and let them answer anonymously if you'd rather not tie responses to names.
How was your support call?
Tap a star to rate your experience - 1 is poor, 5 is great.
5 - Alex sorted out my refund in minutes, super friendly!
Thanks for your feedback!
We really appreciate it - it helps our team keep improving.
Illustration only - actual interface and behavior may differ
Ask exactly what you want to know
The star rating is just the start - layer on your own questions to capture the detail that matters to your team.
Star rating
A simple 1-to-5 rating gives you a clean number to track over time.
Follow-up questions
Add your own prompts to learn why a call went well - or didn't.
Anonymous answers
Flip on anonymity so users can be honest without their name attached.
Turn calls into something you can measure
Ratings and debriefs add up to a clear picture of how your voice support is really doing.
4.8
Avg. rating
100%
Calls covered
Every call can request feedback
0
Recordings stored
Feedback only - no audio kept
10
Sessions in history
Most recent per user, with notes
Ways teams use feedback
From spotting your best staff to catching problems early, feedback closes the loop.
Track call quality
Watch your average rating over time and catch dips before they become trends.
Recognize great staff
See who's consistently earning top ratings and reward the work.
Keep a clean record
Debriefs give every call a written outcome the next person can pick up from.
Frequently Asked Questions
It's an optional modal that appears when a staff member ends a call. They fill in a short, configurable form about what happened, and the answers are logged to the call thread and an optional debrief channel. Staff can skip it when there's nothing to add.
After a call, the bot can DM the user a star-rating request. You can add custom follow-up questions and turn on an anonymity toggle so users can answer without their name being attached.
No. Both the staff debrief and the user feedback request are optional features you can enable or disable. When enabled, staff can still skip a debrief and users are never forced to respond.
No. Voice support never records or stores audio. Quality tracking is built entirely from star ratings, follow-up answers, and staff debriefs - not from any recording of the call itself.
Yes. Beyond the star rating you can add your own follow-up questions, so you capture exactly the detail your team cares about. You can also let users answer anonymously.
Keep exploring Voice Support
See how feedback ties into the rest of the system.
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