A live voice queue that runs itself
Users join a single queue voice channel and the bot takes it from there: a DM with their live position and estimated wait, priority roles that jump ahead, and a queue that opens and closes on its own.
Waiting now
From voice channel to connected call
No tickets, no forms to fill out first - the user just joins a channel and waits to be pulled in.
User joins the queue
They hop into your single queue voice channel - that's the whole sign-up.
Position & wait by DM
The bot DMs them their place in line and a live estimated wait, updating as the queue moves.
The queue reorders
Priority roles jump ahead, and the wait estimate adapts to how fast recent calls have gone.
Pulled into a call
When a staff member is free, the user is moved into a private support channel.
Position and wait time, straight to their DMs
No one has to stare at a channel guessing how long is left. The bot opens a DM the moment a user joins and keeps it current until they're connected.
You're in the queue
Thanks for waiting! A staff member will pull you in as soon as one is free.
Position
#3 of 4
Estimated wait
~6 min
We'll update this message as the queue moves.
You're almost up
You've moved up the queue. Stay in the voice channel so we can connect you.
Position
#1 of 2
Estimated wait
~1 min
Connected
You're now with a staff member. Talk to you in the support channel!
Illustration only - actual interface and behavior may differ
Let your VIPs skip the line
Assign one or more priority roles and those users are always pulled before regular users - perfect for boosters, subscribers, or paying customers.
Queue order
Two ways to decide when you're open
Voice support can follow whoever is actually online, or stick to a fixed schedule - whichever fits how your team works.
Staff presence
Voice support is open whenever at least one staff member is sitting in a support channel - and closes automatically the moment they all leave.
Opening hours
Voice support follows the opening hours you configure, regardless of who is in voice - and can summon your team when users arrive.
Users are waiting in voice
Voice support is open but nobody is connected yet. Hop into a support channel to start taking calls.
Waiting
2 users
First in line
Lena (joined 3 min ago)
Staff summon fires only in opening-hours mode.
Illustration only - actual interface and behavior may differ
Staff summon requires opening-hours mode.
Built for busy support voice channels
Wherever people would otherwise pile into one channel and talk over each other, the queue brings order.
Reward your supporters
Give boosters and subscribers a priority role so they're always pulled ahead of the general queue.
Fixed support hours
Run voice support on a schedule and let staff summon nudge the team when users show up early.
High-traffic communities
Keep order during launches or events when far more people want to talk than you have staff for.
Frequently Asked Questions
They simply join your configured queue voice channel - that's it. There's no form or ticket to open first. The bot immediately DMs them their position and estimated wait.
The estimate is adaptive: it's based on a rolling window of how long recent calls have taken. In opening-hours mode it also factors in how long it typically takes to get staff online, so it gets more accurate the more your team uses it.
You can mark any number of roles as priority. Users with a priority role are always pulled before regular users, in the order they joined. Everyone else keeps their normal first-come, first-served position.
That depends on your state mode. In staff-presence mode it's open whenever a staff member is sitting in a support channel and closes when they all leave. In opening-hours mode it follows the schedule you set, no matter who's in voice.
When users are waiting but no staff are connected, the bot can post a ping into a channel you choose, showing how many people are waiting and who's first in line. Staff summon is only available in opening-hours mode.
Keep exploring Voice Support
See how the rest of the system fits together.
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