Forms & Modals
Collect the right information upfront with customizable forms. Reduce back-and-forth and resolve tickets faster.
Bug Report
Illustration only — actual interface may differ
From Click to Context in Seconds
Forms capture the information staff need before the first message is even sent.
Configure Fields
Create form fields like 'Describe your issue', 'Account ID', or 'Steps to reproduce' — all customizable.
User Opens Ticket
When a user clicks a panel button, the form modal appears immediately before the ticket is created.
User Submits Form
The user fills in the fields and submits. The ticket is created with all form data attached.
Staff Sees Data
Form responses appear in the ticket channel and are available as variables throughout the ticket lifecycle.
Discord Modals
Present forms as native Discord modals when users create tickets. Up to 5 text input fields per modal with customizable labels and placeholders.
Short Text
Single line inputParagraph
Multi-line inputRequired Field *
Must be filledOptional Field
Can be skippedPer-Topic Forms
Each topic can have its own intake form. Collect different information for bug reports vs general questions vs ban appeals.
Ban Appeal
Illustration only — actual interface may differ
Form Data in Variables
Form responses are available as dynamic variables. Use them in auto-replies, ticket names, and log messages.
Ticket #248 — Bug Report
A new bug report has been submitted with the following details:
Bug Description
App crashes when uploading files larger than 10MB
Steps to Reproduce
1. Open settings 2. Click upload 3. Select large file
Expected Behavior
File should upload normally
Screenshots
Attached: error_log.txt
Form data collected automatically
Thanks for the detailed report! I can reproduce this. Let me escalate to the dev team.
Illustration only — actual interface and behavior may differ
Required Forms
Make forms mandatory before a ticket can be created. Ensure you always have the information needed to help users efficiently.
Clicked: Open Ticket (General Support)
Please Fill Out the Form
A form is required before your ticket can be created. Please click the button below to fill it out.
Your ticket will be created after submission
Form Submitted — Ticket #249 Created
Thank you! Your ticket has been created with the information you provided.
Topic
General Support
Form Fields
3 responses collected
Illustration only — actual interface and behavior may differ
Forms For Every Workflow
Different topics need different information. Configure a unique form for each topic so you always collect the right data.
Bug Reporting
Collect platform, version, steps to reproduce, and expected vs actual behavior upfront. No more chasing basic details.
Ban Appeals
Require appeal reason, evidence links, and acknowledgment of rules before the ticket is even created.
Onboarding Requests
Collect role preferences, experience level, and application details automatically as part of the ticket flow.
The Impact of Structured Data
Forms eliminate the most common cause of slow ticket resolution — missing information.
5
Fields per form
0
Follow-up questions needed
40%
Faster resolution time
100%
Structured intake
Frequently Asked Questions
Discord modals support up to 5 text input fields. For more complex forms, you can chain multiple modals or use follow-up prompts.
Individual fields can be marked as required or optional. You can also make the entire form optional, allowing users to skip it.
Yes, all form responses are available as dynamic variables. Use them in welcome messages, ticket names, and log entries.
Forms are primarily a Ticket System feature, triggered when users open a ticket. Modmail uses a different intake flow.
You can test forms directly from the SCNX Dashboard before deploying them to your server.
Related Features
Forms pair perfectly with these capabilities.
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This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.