Maintenance Mode
Temporarily disable ticket creation during maintenance periods. Users see a custom message with expected availability.
🔧 Maintenance Mode Enabled
All support systems have been placed in maintenance mode. New ticket and modmail creation is disabled.
Ticket System
🔴 Disabled
Modmail
🔴 Disabled
Existing Tickets
Still active
Custom Message
Scheduled maintenance until 10 AM
Configured via Dashboard
I need help with something.
🔧 Support Unavailable
Our support system is currently undergoing scheduled maintenance. We'll be back at 10:00 AM.
Expected Return
Today at 10:00 AM
Urgent Issues
Email support@example.com
We apologize for the inconvenience
Illustration only — actual interface and behavior may differ
One Command, Full Control
Enable maintenance in seconds, customize the user experience, and restore service when you are ready. No tickets lost, no confusion.
Enable Maintenance
Run a single command or toggle from the dashboard. Choose to disable all support or specific systems. Set a custom message with expected return time.
Users Are Informed
Anyone who tries to create a ticket or send modmail sees your custom maintenance message. They know when to come back and how to handle urgent issues.
Disable & Resume
When maintenance is done, disable it with one command. All systems resume instantly. A summary shows how many users were blocked during downtime.
Enable Maintenance
Toggle maintenance mode with a single command or from the dashboard. All new ticket creation is immediately paused.
System Status
Maintenance Mode
Active - All systems paused
Maintenance mode is active
New ticket creation is currently disabled. Existing tickets remain active and accessible.
Dashboard
Dashboard Toggle
Activation
One-click toggle
Custom Messages
Configure what users see during maintenance — expected return time, alternative contacts, or status page links.
- Fully customizable maintenance message with rich embeds
- Include expected return time and emergency contact info
- Support for dynamic variables in maintenance messages
- Different messages for ticket system and modmail
- Fallback message if no custom message is configured
🔧 Weekend Maintenance
Our support team is taking a scheduled break for system upgrades. We'll be back Monday morning!
Starts
Friday 6:00 PM
Ends
Monday 9:00 AM
Emergency Contact
admin@myserver.com
Custom Bot Server - Thank you for your patience
Illustration only — actual interface and behavior may differ
Independent Control
Enable maintenance for the ticket system, modmail, or both independently. Keep one system running while the other is paused.
Partial Maintenance
Ticket system has been placed in maintenance mode. Modmail remains active.
Ticket System
🔴 Maintenance
Modmail
🟢 Running
Configured via Dashboard
Illustration only — actual interface and behavior may differ
Independent System Toggles
Control each system separately. Maintain tickets while keeping modmail running, or vice versa.
Ticket System
Maintenance active
Modmail
Running normally
Seamless Deactivation
When maintenance is complete, a single command restores all systems. The bot provides a summary of the maintenance window including how long it lasted and how many users were affected.
✅ Maintenance Complete
All support systems are back online. Ticket creation and modmail are now available.
Ticket System
🟢 Online
Modmail
🟢 Online
Downtime
2 hours 5 minutes
Tickets Blocked
7 attempts during maintenance
Illustration only — actual interface and behavior may differ
When to Use Maintenance Mode
Common scenarios where planned downtime keeps your community happy.
Staff Training
Taking your team through new procedures? Put support on hold during training sessions so staff can focus without incoming tickets piling up.
Holiday Breaks
Give your team a proper weekend or holiday. Enable maintenance mode Friday evening, set a message about Monday return, and enjoy the break.
System Upgrades
Migrating to new categories, restructuring topics, or updating bot settings? Maintenance mode prevents tickets from landing in the wrong place during changes.
1
Command
Enable or disable instantly
2
Independent Systems
Tickets and modmail separate
0
Tickets Lost
Existing tickets stay active
∞
Custom Messages
Full embed customization
Frequently Asked Questions
No, existing open tickets continue to function normally. Maintenance mode only prevents new ticket creation.
Currently, maintenance mode is toggled manually. You can combine it with opening hours for scheduled downtime.
Yes. Maintenance mode only blocks new ticket creation. All existing open tickets remain active and staff can continue working on them.
Yes. The bot tracks how many users attempted to create tickets during maintenance. This helps you understand demand and plan maintenance windows.
Yes. You can set different messages for ticket system maintenance and modmail maintenance when using independent controls.
Ready to Transform Your Support?
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This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.