Logging & Transcripts
Every conversation is logged automatically. Full transcripts, configurable log channels, and DM notifications for complete accountability.
Transcript Generated
A complete transcript of ticket #1247 has been saved. All 34 messages and 5 attachments are included.
Ticket
#1247 - Bug Report
Duration
2h 15m
Messages
34
Staff
Moderator
Transcript ID: tr_8f3a2b1c
Illustration only — actual interface and behavior may differ
From Ticket Close to Permanent Record
Every closed ticket becomes a permanent, searchable record the moment it closes.
Ticket Closes
Whether closed by staff or automatically, the logging process begins immediately.
Transcript Generated
A complete transcript with all messages, attachments, and metadata is generated automatically.
Delivered & Logged
The transcript is posted to your log channel and optionally sent to the user via DM.
Automatic Transcripts
When a ticket closes, a complete transcript is generated and saved. Includes messages, attachments, and metadata.
Hi, I found a bug in the dashboard...
Thanks for reporting! Can you share a screenshot?
DM Notifications
Send users a transcript or summary via DM when their ticket is closed. Keep them informed even after the channel is deleted.
- Automatic delivery after every ticket close
- Includes ticket details, resolution, and transcript link
- Optional feedback prompt alongside the transcript
- Users can access their full conversation history anytime
Your Ticket Transcript
Hi Alex! Your ticket #1247 (Bug Report) has been closed. Here is your transcript for reference.
Server
My Community
Closed By
Moderator
Resolution
Fixed in v2.4.1
Thank you for contacting support!
Illustration only — actual interface and behavior may differ
Centralized Log Channel
Every ticket closure is logged to your designated channel with a full transcript, metadata, and direct links for review.
Ticket Closed — #1247
Bug Report ticket closed by Moderator.
User
Alex#1234
Topic
Bug Report
Duration
2h 15m
Messages
34
Claimed By
Moderator
Feedback
⭐⭐⭐⭐⭐
Transcript available below
Illustration only — actual interface and behavior may differ
Per-Topic Log Channels
Route ticket logs to different channels based on topic. Keep bug reports, ban appeals, and general support logs organized separately.
Channel Routing
Ticket Closed — #1251
Ban Appeal resolved by Admin.
User
Player#5678
Outcome
Appeal Denied
Duration
45m
Illustration only — actual interface and behavior may differ
Why Logging Matters
Complete records protect your team, resolve disputes, and enable continuous improvement.
Dispute Resolution
When a user claims they were treated unfairly, the full transcript provides an objective record of what was said.
Training & Quality
Review transcripts to train new staff, identify best practices, and spot areas for improvement.
Audit & Compliance
Maintain complete records for communities with formal governance structures or compliance requirements.
100%
Tickets logged
Forever
Transcript retention
Auto
No manual action needed
Full
Conversation history
What Transcripts Include
All Messages
Every message in full with formatting preserved
Attachments
Links to all files and images shared
Timestamps
Exact time of each message
Rich Formatting
Embeds, code blocks, and markdown
Shareable Links
Direct link to view the full transcript
Searchable
Find any transcript via Discord search
Frequently Asked Questions
Transcripts are generated as formatted embeds sent to your log channel. They include message content, timestamps, attachments, and metadata.
Transcripts are posted to your configured log channel, so you can use Discord's search functionality to find specific tickets.
Yes, you can configure the bot to send users a copy of their transcript via DM when their ticket is closed.
Yes, each topic can have its own dedicated log channel. Keep different types of support requests organized separately.
Transcripts are stored as long as your SCNX plan is active. There is no automatic deletion.
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