Topics
Create topic categories to route tickets to the right team. Each topic can have its own forms, permissions, and customization.
Select a topic to open a ticket
4 topics available
From Selection to Resolution
Topics transform how tickets are organized and routed, ensuring every request reaches the right team instantly.
Configure Topics
Create topics like General Support, Bug Report, and Ban Appeal with unique settings for each.
User Selects Topic
Users choose a topic from buttons or a dropdown on your ticket panel.
Smart Routing
The ticket is routed to the right channel category and staff team automatically.
Ticket Created
A private channel opens with the right form, welcome message, and staff notification.
Topic Categories
Define categories like 'General Support', 'Bug Reports', or 'Ban Appeals'. Users select a topic when opening a ticket, ensuring it reaches the right team.
Open a Support Ticket
Please select a topic below to create a new support ticket. Your ticket will be routed to the appropriate team.
Available Topics
4 topics configured
Current Wait
~2 minutes
Support Bot — Ticket System
Clicked: Bug Report
Ticket #247 Created
Your bug report ticket has been created. A developer will be with you shortly.
Topic
Bug Report
Assigned Team
@Developers
Channel
#bug-report-alex
Illustration only — actual interface and behavior may differ
Topic-Based Routing
Route tickets to specific channels or staff roles based on topic. Ensure experts handle specialized requests automatically.
FAQ Auto-Response
Configure FAQ answers per topic. When a user selects a topic, the bot can show a relevant FAQ first, reducing unnecessary ticket creation.
Frequently Asked Question
Before we create a ticket, does this answer your question?
How do I reset my password?
Go to Settings > Account > Security and click "Reset Password". A reset link will be sent to your registered email address. The link expires after 30 minutes.
FAQ Response — No ticket created
Illustration only — actual interface and behavior may differ
Automatic Routing in Action
Watch as a selected topic automatically routes the ticket to the correct category, notifies the right staff, and sets up the channel with the appropriate configuration.
Ticket Routed
Your ticket has been automatically routed based on the selected topic.
Topic
Ban Appeal
Category
#appeal-tickets
Notified
@Moderators
Priority
Normal
Routing handled automatically
Illustration only — actual interface and behavior may differ
Per-Topic Utilization Limits
Prevent topic overload by setting maximum concurrent ticket limits per topic. When a topic is at capacity, users receive a clear message and can choose to wait or select a different topic.
Open a Support Ticket
Please select a topic below to create a new support ticket.
Support Bot — Ticket System
Clicked: Bug Report
Topic at Capacity
The Bug Report topic has reached its limit of 10 concurrent tickets. Please try again later or select a different topic.
Current
10/10 open
Estimated Wait
~15 minutes
Utilization limit reached
Illustration only — actual interface and behavior may differ
Per-Topic Settings
Each topic has independent settings for forms, permissions, auto-close timers, claiming rules, and utilization limits.
General Support
Most commonly used topic
Staff Roles
@Support Team
Category
#support-tickets
Form
Issue Description
Auto-Close
72 hours
Bug Report
Technical issues and bugs
Staff Roles
@Developers
Category
#bug-tickets
Form
Bug Report Form
Auto-Close
48 hours
Ban Appeal
Moderation disputes
Staff Roles
@Moderators
Category
#appeal-tickets
Form
Appeal Form
Auto-Close
7 days
VIP Support
Priority assistance
Staff Roles
@Admins
Category
#vip-tickets
Form
None (optional)
Auto-Close
Disabled
Perfect For Any Server
Topics are versatile enough to handle any support workflow, from small communities to large organizations.
Gaming Communities
Separate Bug Reports from Ban Appeals and General Support. Route each to specialized staff with topic-specific forms.
Business Servers
Billing inquiries go to the finance team, technical issues to developers, partnership requests to management.
Large Communities
Handle high ticket volume with topic-based routing, utilization limits, and FAQ deflection to reduce unnecessary tickets.
Topics by the Numbers
See the impact of well-organized ticket routing on your support workflow.
25+
Topics per server
60%
Fewer misrouted tickets
40%
Faster first response
3x
More efficient staff
Frequently Asked Questions
You can create as many topics as needed. We recommend keeping it under 20 for the best user experience.
Yes, each topic can be configured with different roles that have access, allowing you to route tickets to specialized teams.
Yes. Each topic can be configured with its own form fields. A Bug Report topic might ask for steps to reproduce, while a Ban Appeal asks for the reason and evidence.
When a topic reaches its configured limit, the button or dropdown option becomes unavailable. Users see a message explaining that the topic is at capacity and to try again later.
Absolutely. You can disable any topic without deleting its configuration. It will be hidden from the panel until you re-enable it.
Yes. Topics are a common feature available in both systems. You can configure separate topic sets for each, or share them.
Related Features
Topics work seamlessly with these other capabilities.
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