The single source the AI answers from
Every AI answer is built from your FAQ entries - nothing else. Write them in Markdown, see the credit cost live as you type, and the bot handles the rest.
## Claiming your subscriber role
Head to #get-roles and click the **Subscriber** button.
Make sure your account is linked first - the role appears within a minute.
AI FAQ is in beta and rolling out gradually. Your entries are the only thing the AI reads from - it never pulls answers from outside knowledge, so what you write is exactly what members get.
What goes into an entry
Each entry is a topic your members ask about, written the way you'd explain it in chat. Plain Markdown, generous limits, and indexing handled for you.
Markdown
Write entries in plain Markdown - headings, bullet points, links, and bold all work and render naturally in the answer.
Up to 50,000 chars
Each entry's answer can run up to 50,000 characters. Everything within the cap is fully indexed - nothing is silently dropped.
Auto-chunked
On save, the bot splits each entry into searchable chunks of roughly 2,000 characters so the AI can find the right passage.
100 active entries
Keep up to 100 active entries per server. Archived ones don't count toward the limit, so you can park entries without losing them.
Grounded answers
The AI only ever answers from your entries. If a question isn't covered, it says so and offers a ticket instead of inventing something - so members never get a confident wrong answer.
What's your refund policy?
Refund policy
Refunds are available within 14 days of purchase as long as the item hasn't been used. Open your account page to request one.
Answered from your FAQ
Do you ship physical merch to Japan?
I couldn't find an answer for that
That's not covered in our FAQ, so I won't guess. Want me to open a ticket so a team member can help?
Illustration only - actual interface and behavior may differ
Import from a file in one click
Already have your docs written up? Drop a Markdown or plain-text file into the editor and it lands in the answer field, ready to review and save.
Drop a file to import
Content lands in the editor, ready to review
Active, archived, or deleted
Keep your knowledge base tidy without losing anything you might need later. Archiving is free and fully reversible.
Active
The AI uses active entries to answer. These are the only ones that count toward your 100-entry limit.
Archive
Hide an entry from the AI while keeping it in your database. Free, reversible, and it doesn't count against your quota.
Delete
Permanently remove an entry. There's no undo - use it only for content that should never come back.
What it costs to save an entry
Saving an entry indexes it into searchable chunks. That's the only charge - and the editor shows the exact credit cost live before you click save.
~1
Credit per chunk indexed
~2,000
Characters per chunk
Free
Title edits & archiving
Ways teams build their knowledge base
However your support content lives today, there's a quick way to get it in.
Import existing docs
Bring your help articles in straight from .md or .txt files instead of retyping them.
Split by topic
One topic per entry so the AI matches each question precisely instead of quoting the wrong section.
Keep answers grounded
Curate the exact wording the AI uses, confident it will never go off-script.
Frequently Asked Questions
Plain Markdown. Headings, bullet points, links, and bold all work - write entries the way you'd explain the topic to a member in chat.
Each entry's answer can be up to 50,000 characters, and everything within that cap is fully indexed. For very long content, splitting by topic usually gives the AI better matches.
Up to 100 active entries per server. Archived entries don't count toward the limit, so you can archive what you're not using to make room.
Indexing costs roughly 1 credit per chunk, where a chunk is about 2,000 characters. The editor shows the exact cost live, and title edits, archiving, and unchanged re-saves are free.
Yes. The editor has an import button for .md and .txt files - the content drops into the answer field for you to review and save. Files over the cap are trimmed to fit.
Explore the rest of AI FAQ
Your knowledge base powers everything else the AI does.
Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.