Stats Channels
Display real-time support statistics in voice channel names. Show open tickets, average rating, response time, and more.
Support Stats
Per-Topic Stats
Real-Time Stats in Your Server
Stats channels turn Discord voice channels into a live dashboard visible to everyone in your server.
Configure in Dashboard
Choose which metrics to display and create a channel name template with variables.
Auto-Update Cycle
The bot updates channel names every 5 minutes with fresh data from your support system.
Always Visible
Stats are visible in the channel list to all server members — no commands needed.
Voice Channel Stats
Turn any voice channel into a live stats display. The channel name updates automatically with your chosen metrics.
Stats Channels
Dynamic Variables
Use variables like open ticket count, average rating, response time, and tickets handled today in channel names.
%openTickets%12Amount of tickets that are currently open
%ticketsAwaitingReply%3Amount of tickets currently awaiting answer from your staff
%ticketsAwaitingUser%5Amount of tickets waiting for an answer from users
%ticketsClosedInLast24Hours%28Amount of tickets that got closed in the last 24 hours
%average30DayRatings%4.7Average rating in the last 30 days, rounded to two decimal digits
%average30DayRatingsStars%⭐⭐⭐⭐⭐Average rating in the last 30 days, displayed as up to five stars
%globalUtilization%73%Global utilization as a percentage
%globalUtilizationCount%8Number of tickets counting towards the global utilization
%globalUtilizationEmoji%🟢Global utilization level as an emoji (green for Level 0, yellow for Level 1, red for Level 2)
%globalEstimatedWaitTime%~45 minGlobal estimated wait time as a human-readable string (e.g. ~45 min, ~2 h)
%globalEstimatedWaitTimeMinutes%45Global estimated wait time in minutes
Per-Topic Channels
Create separate stats channels for different topics. Show topic-specific metrics like open count, average response time, and satisfaction.
Per-Topic Stats Active
Stats channels configured for individual topics are now live.
Bug Reports
🛠️ Bug Reports: 3 open
General
📩 General: 7 open
Update Interval
Every 5 minutes
Configured via Dashboard • One channel per topic
Illustration only — actual interface and behavior may differ
Real-Time Update Cycle
Stats channels refresh automatically at regular intervals, keeping your server's information always current.
Initial update
Open Tickets: 12
3 tickets closed, 1 new ticket opened
Channel name updated with latest count
Open Tickets: 10
2 new tickets created
Channel name updated again
Open Tickets: 12
Updates every ~5 minutes to respect Discord rate limits
Why Use Stats Channels
Stats channels create transparency and accountability without any effort from your team.
Set Expectations
Show open ticket count so users know if it is a busy day before creating a ticket.
Staff Awareness
Let staff see at a glance how many tickets are open without checking the dashboard.
Community Trust
Display your average satisfaction rating to show your community how well you are serving them.
12+
Variables
Stats, topics, and metrics
~5min
Update Cycle
Respects Discord rate limits
∞
Channels
Create as many as you need
24/7
Always Visible
No commands needed to view
Frequently Asked Questions
Stats channels are updated every 5 minutes to stay within Discord's rate limits while keeping data fresh.
Yes, you can create as many stats channels as you need, each displaying different metrics.
Available variables include open tickets, closed today, average response time, average rating, total tickets, and more.
Yes, you can create topic-specific stats channels that show metrics for a single topic.
Discord limits how frequently channel names can be updated. 5-minute intervals are the optimal balance between freshness and API compliance.
Ready to Transform Your Support?
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This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.